Overview

A pharmacy wholesale distributor accepts returns only under specific, regulated conditions to protect product safety and quality. Returns are typically allowed for damaged goods, incorrect items, or quality‑related issues, and must be reported within a short time window after delivery. Certain products—such as temperature‑controlled medicines, opened packages, controlled substances, and items with tampered seals—are strictly non‑returnable.

All return requests require prior authorization, and products are inspected before any refund or replacement is issued. Refunds are usually processed through the original payment method or as a credit note. The distributor follows Good Distribution Practices (GDP) and all applicable drug regulations throughout the process.

1. Purpose

This Refund and Returns Policy outlines the conditions under which products supplied by our distribution facility may be returned, replaced, or refunded. Our goal is to ensure compliance with pharmaceutical regulations while maintaining product integrity and customer satisfaction.

2. Eligibility for Returns

We accept returns only under the following conditions:

✅ Damaged or Defective Products

• Products received in damaged condition, leaking, broken seals, or with visible defects.
• Must be reported within 48 hours of delivery.

✅ Incorrect Products Supplied

• Wrong item, strength, pack size, or quantity delivered.
• Must be reported within 72 hours of delivery.

✅ Quality Complaints

• Suspected quality issues must be reported immediately.
• Products will be evaluated as per regulatory guidelines.

✅ Expired or Near‑Expiry Products (If Applicable)

• Only accepted if prior contractual agreement exists.
• Must have at least 6 months shelf life remaining at the time of return request unless otherwise agreed.

3. Non‑Returnable Products

The following items cannot be returned or refunded:

• Temperature‑sensitive products (e.g., cold‑chain medicines) unless damaged on arrival
• Opened, used, or partially used products
• Products with tampered packaging or missing labels
• Products purchased under special clearance or non‑returnable terms
• Narcotics, controlled substances, and Schedule H1 drugs (as per regulatory restrictions)
• Products damaged due to improper storage at customer premises

4. Return Request Procedure

To initiate a return:

1. Contact our Customer Support team with:
   • Invoice number
   • Product name and batch number
   • Reason for return
   • Photographs (if applicable)
2. Our team will review the request and provide authorization.

No returns will be accepted without prior approval and a Return Authorization (RA) number.

5. Inspection and Approval

• Returned products undergo inspection by our Quality Assurance team.
• Approval or rejection will be communicated within 7 business days.
• Products failing inspection will not be eligible for refund or replacement.

6. Refunds and Replacements

✅ Refunds

• Issued only after successful inspection.
• Processed via original payment method or credit note.
• May take 7–14 business days depending on banking timelines.

✅ Replacements

• Provided for eligible returns, subject to stock availability.
• If unavailable, a refund or credit note will be issued.

7. Shipping Costs

• If the return is due to our error (wrong item, damaged goods), we cover return shipping.
• If due to customer error, shipping costs are the customer’s responsibility.

8. Regulatory Compliance

All returns and refunds are handled in accordance with:

• Good Distribution Practices (GDP)
• National and regional drug regulatory guidelines
• Proper documentation and batch traceability requirements

9. Policy Updates

We reserve the right to modify this policy at any time to comply with regulatory changes or business needs.

If you want, I can customize this policy specifically for TA Pharma Incorporation, including branding, tone, and compliance with Indian drug distribution rules.

Need help?

Contact us at info@tapharmainc.com for questions related to refunds and returns.